Productivity – Intelligent-Ware.com the Blog

Business Internet Broke?

July 30, 2024

9:25 am

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In this article, I’m going to give you 2 scenarios one you’ll know, and one you might not. But we all know when our company’s internet is down how painful it is. When it happens you start to do something else and discover “Oh yeah, that uses the internet too” business comes to a standstill. We’re all interconnected; without our internet connection, we just can’t function at full speed.

Scenario A – Business as Usual

“This always seems to happen when I need it the most”

When our internet connection is working we’re doing our work, not really thinking about how dependent we are on that precious connection. Suddenly, the website page you’re looking at turns to …

you don’t immediately think about it until you refresh the page and keep getting the same message. You check with your co-workers and if we’re your technology company you call us and we confirm it. Your company’s internet connection is down.

Contacting Your ISP

You contact your internet service provider and after some rudimentary troubleshooting, they open a service ticket. You are left in limbo about when you’ll be able to get back to work with the internet functioning again.

Scenario B – A New Approach

Let’s keep in mind Scenario A, but this time when we get the “webpage is not available” message we refresh our browser, and the webpage loads normally.

“Hey, what just happened?”

Internet Failover is the answer. Whatever connection you have to your regular ISP (cable, fiber, DSL, or even radio tower) having an always ready cellular connection is the answer. We have a relationship with all the top providers (AT&T, Verizon, T-Mobile, and others) and can help you prevent having a sudden outage because of weather, or an ISP breakdown. Call us and we’ll be glad to help.

Picture of mobile phone showing an email icon

Microsoft 365 Mailbox Quota – Check Your Usage

by Dale

August 13, 2022

2:28 pm

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Productivity, Raves, Technology

Computer, Mobile Phones, MS Office

What is the Quota?

When we sign-up and first use Office 365, Exchange Online, and other MS Office 365 products we get in, start working and are usually unaware that there is a limited amount of storage. That’s because these services are cloud-based and Microsoft limits the maximum amount of storage based on the type of license you have.

You can refer to the below image to know the storage limit based on the mailbox type and license.

Shared mailboxes do not require licenses until their mailbox size exceeds 50 GB. To increase the mailbox size from 50 GB to 100 GB, you must assign an Exchange Online Plan 2 license.

So, how do I check how much space I have, and make more available space?

Besides upgrading your MS Office 365 plan (which can get costly), you can use the guides below based on the ways you use Outlook for your email.

If you use Microsoft Outlook online you can follow this guide

If you use the Microsoft Outlook desktop application use this guide

Using Outlook Desktop to check and clear free space

With Outlook desktop open, select the file menu:

Next, locate this area on the ‘File’ page:

This will show you how much free space you have, using the “Tools” button will give you options on freeing up space.

Using Outlook online to check and free up space

After you’ve logged in to your Exchange Online account and have it open, select the gear icon in the upper right corner:

After you have selected the “Gear” icon a fly-out menu will be displayed, select “View All Outlook Settings”:

That will open the complete page of settings, select the “General” link:

When the General settings are shown, select “Storage”:

On the “Storage” page you will see your storage usage and have selections to free up available storage:

Exchange online showing the storage settings

Last word about quota and storage

Quota and checking free storage space is not a daily task, but knowing about it and knowing ways to manage it will prevent you from receiving errors and being unable to send and receive until you clear some space.

If you need help with your IT needs or have a question drop me a line, or hire me. Call 972.571.4808 I’m happy to help.

Typewritter with paper that says send a mail

What is, and where is the Outlook Safe Senders List? Why You Need to Know

by Dale

June 30, 2022

11:59 pm

Comments Off on What is, and where is the Outlook Safe Senders List? Why You Need to Know

Productivity, Raves, Safety, Security, Technology

MS Office, MS-365, outlook

One topic that seems to get overlooked is MS Outlook’s “Safe Senders” list. Recently I was asked about whitelisting a perspective email address that was expected to be going to send important emails. I suggested using Outlook “Safe Senders”

What it is and How it Works

When you receive an email from someone and you right-click on the header you will get a list of selections…

When you select “Add Sender to Safe Senders List” the email address from the sender is placed in a special address list. All emails received are compared to that list and if found they will automatically go to your inbox. Think of it as your personal “Whitelist”.

But, what if you add someone and you didn’t mean to? Where is your “Safe Sender” List?

If you happen to mistakenly add someone to the list or wanted to check or update “your safe sender” list click on your junk settings. I’m using Office 365 desktop, other desktop versions of outlook are similar. Click on the “Junk Settings” button.

Here are the selections after you select the toolbar “Junk” button. Select “Junk E-mail Options…”

A dialog box will pop up, select “Safe Senders” on the tab bar.

From this dialog box, you can “Add”, “Edit” and “Remove” the addresses in your “Safe Sender” list. A few other selections are “Also trust email from my Contacts” and “Automatically add people I email to the Safe Senders List. You can also Import or Export to a file.

Conclusion

Our email has certainly proved to be the basic communication standard in modern times and features like “Safe Sender” in Outlook is an unsung hero in managing our email senders. If you would like to hire me for a project, or need IT support I have plans and features available for any size business. Happy computing!