Computer Doesn’t Work Right After Adobe Update! What Gives!!

This is about the most exasperating problem that causes many of my customers problems. What happens is during an Adobe download or update (Acrobat (reader), Flash Player, and others) there is an additional download option to also install additional software. Sometimes it’s Google Chrome, sometimes it’s McAfee Security Scan Plus, and sometimes it’s both.

Yeah, so what’s the big deal?

Well, as you install software on your computer, you will somtimes receive a popup that the certain software requires that you allow it through your computers firewall. It will popup a box similar to the following…So, you click “Allow Access” and now that software can freely access any web-enabled features that it needs. Keep in mind, this could be any software on your computer that you have given special access to.

Here’s the deal…

By allowing (by default I might add) the download and install of “McAfee Security Scan Plus” it contains a firewall, and it doesn’t look at your current firewall settings, it just installs itself in front of it, with its “minimal” allowed configuration. What this does is disable many previous installed applications, and even your network, email, and many other programs.

Things just stop working

Yes they will. Don’t misunderstand, we need protection on our computers, and I think the goal of software vendors allowing other products to be downloaded with their updates is an effort for not only additional revenue, but help users safety. As an average computer user, we don’t see the unexpected consequences from what appears an innocent task, after all you just want your software updated.

What can I do, how can I fix it?

The most important thing you can do is pay attention to what your downloading. We often click “License agreements” and “Privacy polices” and honestly never read there 50 page content. Don’t assume that just because its a big company that they are looking out for your best interest. If you just did a software update and things are not working correctly check your firewall settings, check for any software installed that you didnt expect or don’t know about.

I’m here to help

If you are in the Dallas / Ft. Worth area, call me at 972.571.4808, I offer a $75.00 flat rate computer check-up.

 

Equifax Phishing Email

Hey everybody, I thought this might be important to pass along. As you are probably aware, Equifax had a data breech yesterday.

What you can expect to happen now, are people trying to take advantage of that situation. Below is a sample email that has been floating around since this happened:

DO NOT CLICK THE LINKS IF YOU GET THAT EMAIL, JUST DELETE IT! 

It is completely false, and it’s another attempt at getting your personal information.

Sample Phishing Email:

Equifax_Template.jpg

 

 

CyberAttack, can you say that 10 times

The internet is a fun place, but, it can also be an open place for predators. The unscrupulous and the hustlers have found a whole new way to find victims of their folly.

What can we do?

The most important thing is to be aware. I often get asked about emails, and that is by far a leading place for a cyber-attack to happen. Almost all Ransom-ware attacks come from that source.

Email

  1. Never open an email that you are not expecting. Don’t just look at the ‘From’ address in an email, look at the underlying actual email address. Even then, if there is a link inside the email DON’T CLICK THE LINK, contact the sender and ask them if they sent you something. But, don’t randomly click a link. The sender could also have a ROOTKIT, that can cause a RANSOMWARE or VIRUS email to be sent using their address book.
  2. Some spoof emails pretend to be from our banks, PayPal, Ebay, LinkedIn, and other popular websites and explain that your account has been locked out or some other problem that requires your attention and for you to click a link, or fix your settings. This is another common method to get your personal information. DON’T CLICK THE LINK! Banks, PayPal, and most sites will never send you an email to reset your settings. Always open a NEW browser and enter the address by hand, go to that site and check for yourself.
  3. I can’t stress enough how important it is to not click links in emails, previewing emails is fine, don’t open them, and click the links unless your absolutely sure its safe.

Web

  1. We all occasionally type the wrong address in a browser and get to the wrong website. But, these days that can cause a virus scripting attack. Make sure your browser is updated to its most recent version. This can help built in filters implemented by browser creators to ensure you have the latest protection.
  2. Another easy way to protect yourself is to get in the habit of looking at the address bar after you load a webpage, for example if you were looking for www.microsoft.com and you type in that address and when the page loads and it has something different, don’t proceed on clicking links on that site. You may have been infected with a SEARCH HIJACKING browser add-in. These range from a easy to get rid of to very difficult. Periodically check your add / remove program list to see if something doesnt look right. (or if your in the Dallas, Ft. Worth area, call US).

Computer System

Make sure you have virus protection on your computer. There are some good FREE virus protection applications available. One of my favorites is made by Avast (www.avast.com), it has saved me a few times and has less of the occasional link to buy their paid version, than www.avg.com which offers FREE virus protection as well. Avast may slow your system down somewhat, but, not enough to be unacceptable. Each has an excellent paid version and will include an install for up to 3 computers / devices.

Conclusion

The internet, software, and our lives are in constant change. If you are in the Dallas / FT. Worth area we can help you with your computer, network and custom application needs, just give us a call at 972.571.4808. Be safe out there!