I can map the drive by IP but not name

The Other Options Didn’t Solve the Problem

When I had the problem of being able to see a shared drive on the file server only by using the IP address and not the name I began searching the internet for answers, some workstations would see it by name and some wouldn’t. There is a mixture of XP, Windows 7, and Windows 10 machines on the network and some of each different type would connect while others wouldn’t. When I searched the Internet I found solutions about going to ‘Credential Manager’ (Control Panel, Credential Manager, Windows Credentials) and removing the saved credentials and that seemed to solve the problem for a lot of people, but not for me.

Back Story / How I got in this Mess

The machine that the file server was on crashed. The drive was fine, but the system itself stopped working. After tracing it to the motherboard I knew there wasn’t going to be a quick fix. This is a small company and they only have one other machine that is used as the SQL server, there old machines, but were pretty good when they were purchased years ago. Anyway, I needed to get this drive up as soon as possible, so not having time to get a new machine and do a bare metal restore, I took down the SQL machine long enough to install the file server drive into it. Then installed Virtualbox, and having the virtual computer use the physical hard drive of the server computer. Whala (voila if your french), file server is back online inside the SQL server box. (They both had similar hardware that aided in making this possible).

As we move ahead in time a few weeks, I built a new machine and kept the old server drive as a virtual drive except converted the physical drive to an actual virtual drive. My thought here was that later I can virtualize both of them (file server and SQL server) and come up with a clustering solution spread over a couple physical machines. So, after putting it all together on a new machine and firing it up suddenly not all workstations see the shared folder on the file server. This is where the trauma begins…

The Solution

I used Windows 10 for the pictorial solution, but, if your familiar with things, just un-check IP version 6 from the list of protocols from the workstations that are having the problem and things should work for you too.

1. First, right click on you network taskbar icon

2. Then when the settings window opens select “Ethernet”

3. Next Select “Change Adapter Options”

4. On the next window “Right Click” on the “network adapter” and select “properties”

5. Next, Un-check the IP Version 6 protocol and select “OK”

Conclusion

You can’t make this stuff up. Anytime when you least expect it something will happen. I handled this with very little user disruption. Even when the server crashed, the time back up was under 3 hours and when the IPv6 problem happened it was intermittent and I could handle most of that over the weekend. Need expert help with your network? In the Dallas / Ft. Worth Area, call me. 972.571.4808.

 

New Year means New Threats…

Remember the IRS hoaxes, and FBI emails

Keep in mind the government doesn’t send emails. Also, be on the lookout for banking emails, be very careful. Sometimes if I get something and I’m not completely sure I’ll hover over one of the links in the email, outlook will usually display the underlying link as a balloon showing the actual location. If I see a strange website location address, then I know for sure it’s a phony. When in doubt, don’t click.

We Add to our Email Filter Once a Month

Every few weeks I sit down and go though my junk email and add those suspicious items.

One thing that might surprise you is that nearly 2.5 million emails have been processed by the server in the last 30 days. In addition of that 1 million were SPAM.

It’s a never ending battle, and striking a balance between what to allow and what to block is daunting. The SPAMers typically change the words in a subject just a little to get through and you can’t use the email address to block, because that will be different next time.

The Biggest Fear is Ransom-ware

In recent time, ransom-ware is the biggest threat. Using Microsoft’s own technology against you, clicking on an email link, or clicking on a suspicious website can infect your computer. The ransom-ware executes an encryption algorithm that encrypts all your documents, images and backups. The encryption key that unlocks it is sent to the perpetrators and you’ll have to pay them to unencrypt your files. This is true for both Apple and PC’s, no one is safe.

Some folks over at Cyber-Reason have put together a free utility that can help prevent ransom-ware attacks, it’s available from this link. Do a google search and you can find free ransom-ware protection for your Mac.

What should you do?

Well, if you’re one of my clients, you’re taken care of on an ongoing basis.  I work hard to help protect and clean up your inbox before you get it. If your not, you should be. Give me a call at 972.571.4808 and ask me about offsite automatic data backups, low cost hosting, and email hosting.


 

Computer Doesn’t Work Right After Adobe Update! What Gives!!

This is about the most exasperating problem that causes many of my customers problems. What happens is during an Adobe download or update (Acrobat (reader), Flash Player, and others) there is an additional download option to also install additional software. Sometimes it’s Google Chrome, sometimes it’s McAfee Security Scan Plus, and sometimes it’s both.

Yeah, so what’s the big deal?

Well, as you install software on your computer, you will somtimes receive a popup that the certain software requires that you allow it through your computers firewall. It will popup a box similar to the following…So, you click “Allow Access” and now that software can freely access any web-enabled features that it needs. Keep in mind, this could be any software on your computer that you have given special access to.

Here’s the deal…

By allowing (by default I might add) the download and install of “McAfee Security Scan Plus” it contains a firewall, and it doesn’t look at your current firewall settings, it just installs itself in front of it, with its “minimal” allowed configuration. What this does is disable many previous installed applications, and even your network, email, and many other programs.

Things just stop working

Yes they will. Don’t misunderstand, we need protection on our computers, and I think the goal of software vendors allowing other products to be downloaded with their updates is an effort for not only additional revenue, but help users safety. As an average computer user, we don’t see the unexpected consequences from what appears an innocent task, after all you just want your software updated.

What can I do, how can I fix it?

The most important thing you can do is pay attention to what your downloading. We often click “License agreements” and “Privacy polices” and honestly never read there 50 page content. Don’t assume that just because its a big company that they are looking out for your best interest. If you just did a software update and things are not working correctly check your firewall settings, check for any software installed that you didnt expect or don’t know about.

I’m here to help

If you are in the Dallas / Ft. Worth area, call me at 972.571.4808, I offer a $75.00 flat rate computer check-up.